Services & Support

Comprehensive support for your solar investment

Download Center

Access product manuals, datasheets, software, and firmware updates for all PRWSolar products.

  • Product manuals & quick guides
  • Technical datasheets
  • Firmware updates
  • Software tools
Go to Download Center

Video Tutorials

Step-by-step video guides for installation, setup, configuration, and troubleshooting.

  • Installation guides
  • Product overviews
  • Troubleshooting tips
  • Advanced features
Watch Tutorials

Technical Support

Our team of experts is ready to help you

Email Support

Get answers within 24 hours

support@prwsolar.com

Phone Support

Mon-Fri, 9am-6pm (GMT+8)

+86 755 1234 5678

Live Chat

Instant messaging with support

Warranty & Returns

We stand behind our products with industry-leading warranties

Inverters

5-year standard warranty, extendable to 10 years

Batteries

10-year warranty, 6000+ cycle life

Accessories

2-year warranty on all accessories

View Warranty Details
Warranty

Frequently Asked Questions

How do I install my inverter?
How do I update firmware?
What does error code E-09 mean?
How do I connect the WiFi module?
View All FAQs

Need Technical Assistance?

Submit a service request and our technical team will get back to you within 24 hours

Submit Request